Highlighted improvements and fixes from the prior month, including updates to Menu Section Editor, Product Category Editor, SMS (send to anyone + auto-responses + custom commands) , Address AutoComplete, FAQ Content and more...
Menu Sections
The new and improved UI for managing your menu sections is now available!
Add, delete, or rearrange your sections to suit your preferred arrangement.
Easily add/remove which categories are included in that section
Configure section specific settings like whether the section should show in the filter options, and default open or closed
Product Categories
Likewise, product categories can now be edited using the new UI. Read the help article for more details.
Tip: Also good for quickly seeing how many products are in each category, and which you’ve enabled for autofill plans.
SMS
Looks like this will be a recurring update section for awhile! I’ll continue investing resources to improve this, as it remains one of the quickest and easiest ways to boost orders.
Send to anyone
Your message sends will now include anyone that has opted in. No need for them to be a customer or have created an account: they can subscribe simply by texting START to your number. Works for both one-time and recurring messages, and numbers are automatically de-duplicated.
Tip: Find your number at SMS Messaging > Messaging Dashboard
Canned auto-responses
Your site will now automatically handle inbound messages with the HELP or MENU commands.
Note: Numbers must already be opted in to messaging for inbound replies to be sent (which they can now do with START!)
MENU command
Your customers are going to love this. Text MENU to your number and get a reply with the status of the current menu (Live or Closed). For live menus, it will also send the current cutoff day & time, and a link to the order page.
Tip: Add to your recurring SMS “Reply MENU to get current menu status!”
HELP command
Any subscriber can text HELP to your number to get this helpful reply with brief info and available commands. This message replaces all prior subscribe messages, and is also sent if a subscriber replies with an unrecognized or invalid command.
Note: Want to customize the text in these auto-responses or add additional responses? That will be an option in the upcoming Premium SMS add-on!
Other SMS changes & improvements
Opt outs are now stored at 3 levels - by phone number, by customer, and by customer preference per message type
If a customer has opted out via their account page, but not by phone (e.g. using a STOP command), they can now opt back in from their account page. If a STOP command was used on a number, it still can only be restarted by a START command sent from the same number.
Numbers that opt in via a START command will be subscribed to all message preference types.
When a customer changes the phone on their account, their preferences are reset to opted out by default.
The “from” number has been add to the SMS logs dashboard, so you can easily see the source of any inbound message
If multiple customers have the same phone number (e.g. family members or people that create multiple accounts), numbers are always de-duplicated for bulk sends.
Other Improvements & Fixes
Address autocomplete — standardized to a new provider for address lookups, autocomplete, and geocoding. UI simplified & improved.
Custom scripts security — as more custom script injection is enabled with additional integrations, the admin dashboard has changed to always open in a new, clean, session.
HTML editor has been updated to allow setting an id attribute on link elements
Adjusted some dynamic text on the order page
Changed how FAQ content is stored, making it faster to display to site visitors.
Fixed an issue preventing changes to Pickup Locations without an address
Fixed a sort on the image library that was causing new images to sometimes be added to the bottom of the page
Coming Up
Premium SMS features (personalized messages, 2x faster bulk sends, advanced segmentation options, “smart” send options, custom commands and more…)
Improvements to Meal Plans (recurring subscriptions)
Custom website pages
More requested integrations
Support for additional PayFacs (e.g. Stripe alternatives)